EDUCATION AND CERTIFICATION

March 9th

ICPI Concrete Paver Installer Course

– March 9 and 10

The two-day classroom based course equips individuals currently employed in the segmental concrete pavement industry with training to properly install interlocking concrete paving systems. Participants have the opportunity to pursue certification and industry recognition after completing a separate application form that includes installation experience. Course content includes the following topics:

  • Interlocking concrete system components
  • Safety
  • Job planning and documentation
  • Soil characteristics and compaction
  • Base material
  • Edge restraints
  • Bedding and joint sands
  • Selection and installation of concrete pavers
  • Maintenance and management
  • Construction tips

 To register please click here.

March 10th 

NCMA SRW Installer Course
and Exam

One-day course, March 10
8AM–6PM Class Limited to 30 people

Learn how to build segmental retaining walls (SRW) that perform well over time. This program teaches hardscape contractors and installers essential concepts related to the design, construction and performance of SRWs, providing the knowledge you need to install quality walls that meet customer expectations and ensure your long-term success. Learn about SRW installation guidelines, materials, soils, compaction and water, planning, estimating, safety and equipment selection. Each candidate who completes an SRW course and passes the written exam will receive a Record of Completion. Participants interested in obtaining the Certified SRW Installer credential must meet a minimum installation experience. For more details visit www.ncma.org.

 To register please click here.

March 11th

 

Gary Ross- Bio

Gary Ross is a Speaker, Trainer, Coach, Author, and the Founder of Allies in Leadership. Allies in Leadership is dedicated to the sales and leadership development of individuals, as well as the improvement of collaborative teams. Gary is also an Executive Director with the John Maxwell Team. As a leadership and sales expert, Gary works with businesses to promote personal growth, sharpen leadership skills, enhance teamwork, and develop emerging leaders.

Prior to becoming a Sales and Leadership Trainer/Coach, Gary was Vice President of Sales and Marketing for Coastal, an Oldcastle Company, based in Florida. He has over 36 years of sales and leadership experience. Under his leadership, Coastal consistently outpaced their sales budgets, and was named the Oldcastle Company of the Year in 2012.

Gary holds a Bachelor of Science Degree in Human Resource Management from Palm Beach Atlantic University. He earned a certificate in Supervisory Development from the University of Notre Dame. He also completed the Sales Professional Program from Florida State University and is recognized as a Certified Sales Professional.

8:30-10:00am
Selling to the Homeowner

Speaker: Gary Ross

Class Description:

Today’s homeowner is more educated and searches for value in everything they purchase. Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.

This workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale.

  • Prepare for a sales opportunity
  • Make an effective pitch
  • Handle objections
  • Seal the deal
  • The importance of following up

10:30-12:00pm
Super-Size Your Sales Through Upselling

Speaker: Gary Ross

Class Description:

Upselling is a sales technique whereby a seller induces the customer to purchase more expensive items, upgrades or other add-ons to make a more profitable sale. While it usually involves marketing more profitable services or products, it can be simply exposing the customer to other options that were perhaps not considered.

The Super-Size Your Sales Through Upselling workshop will look at the types of upselling. How upselling will bring value to your customer. Your role as a salesperson in the upselling process and how to avoid the traps that make up selling appear to be unethical.

  • What is Upselling
  • Why upselling isn’t a dirty word
  • Types of upselling techniques
  • Expose the myths about upselling
  • How to Identify upselling opportunities

1:00-2:30pm
GOING FROM GOOD TO GREAT: THE HARDSCAPE EFFICIENCY BOOTCAMP

The Hardscape Efficiency Bootcamp Part 1

 

Speaker: Frank Bourque

Class Description:

Great companies use key performance indicators (KPIs) to gauge and compare performance for meeting strategic and operational goals. However, the hardscape industry as a whole lacks objective benchmarks or a way to measure excellence across the industry.

The aim of this seminar is to outline simple KPIs that companies of all sizes can start capturing today by using systems, processes, and technology that digitizes this information and collects it in a central area. The comprehensive analysis of this data will help improve processes and lead to better performance and project delivery.

In this half-day or full-day Boot Camp, you will learn 7 key KPIs to track in your business to motivate your teams and significantly increase your business efficiency and profits.

3:00-4:30pm
GOING FROM GOOD TO GREAT: THE HARDSCAPE EFFICIENCY BOOTCAMP

The Hardscape Efficiency Bootcamp Part 2

 

Speaker: Frank Bourque

Class Description:

Great companies use key performance indicators (KPIs) to gauge and compare performance for meeting strategic and operational goals. However, the hardscape industry as a whole lacks objective benchmarks or a way to measure excellence across the industry.

The aim of this seminar is to outline simple KPIs that companies of all sizes can start capturing today by using systems, processes, and technology that digitizes this information and collects it in a central area. The comprehensive analysis of this data will help improve processes and lead to better performance and project delivery.

In this half-day or full-day Boot Camp, you will learn 7 key KPIs to track in your business to motivate your teams and significantly increase your business efficiency and profits.

Frank Bourque- Bio

Frank Bourque is an award-winning hardscape professional, speaker, writer, consultant and entrepreneur with an extensive background in business, landscape and hardscape construction.

His Experience and knowledge have allowed him to coach various types of organizations in sales, customer service, installation practices, peak performance and efficiency strategies. He has been a part of Green Industry for more than 20 years as a business owner, working in various sectors including retail, landscape management and landscape design/construction. Frank coaches internationally and offers conferences at some of the largest contractor events throughout the US and Canada such as Hardscape North America, The Green Industry & Equipment Expo (GIE+EXPO) and Landscape Ontario Congress. He is the host of Hardscape Live and also a certified ICPI and NCMA Instructor.